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01 / Terms & conditions

Club House Casino Terms & Conditions for Canada

Terms & conditions govern service use

These terms & conditions govern your relationship with Club House Casino on our Canadian site. By using the service, you agree to the applicable conditions and relevant game or offer rules. Read these terms & conditions before participating, retain important records and ask support when a provision needs clarification. Mandatory legal rights remain unaffected.

The conditions relevant to an activity
01General conditionsYour service relationship
02Specific rulesThe activity or offer
03Your decisionUnderstand before participating
02 / Terms & conditions

Terms & conditions require personal eligibility

Our terms & conditions permit access only for adults meeting the applicable provincial or territorial legal age and other location requirements. You must be eligible where you are physically located and provide accurate information. These terms & conditions do not create permission where participation is prohibited. We may request information to establish eligibility and restrict access while a necessary check remains unresolved.

Eligibility requirements must apply together
Eligible participation
AgeApplicable local legal age
LocationPermitted physical location
IdentityAccurate personal information
StatusOther eligibility conditions
03 / Terms & conditions

Terms & conditions define account responsibilities

Under these terms & conditions, your account is personal, and the information associated with it must remain accurate. You are responsible for protecting credentials and notifying us of suspected misuse. We maintain account controls and may seek clarification where information conflicts. These terms & conditions prohibit transferring, renting or sharing an account, including letting another person participate through your access.

Responsibilities on each side of the account
YouProvide accurate information and protect access
The serviceMaintain controls and consider concerns
BothResolve material account discrepancies
04 / Terms & conditions

Terms & conditions and activity-specific rules

These terms & conditions operate alongside rules presented for individual games and promotions. A specific provision governs its own subject while the general conditions continue to apply elsewhere. Mandatory rights take precedence where required. Our terms & conditions require you to consider the complete relevant set before participating; an advertising headline alone does not describe every restriction, limit or completion requirement.

The order for understanding applicable conditions
Mandatory rightsApply where legally required
Specific activity rulesAddress the particular subject
General service conditionsCover the continuing relationship
05 / Terms & conditions

Terms & conditions support appropriate verification

Our terms & conditions allow checks relevant to identity, eligibility, payment ownership and security. We explain the information needed through the appropriate account or support route and may limit affected functions while the check is incomplete. These terms & conditions require genuine, current information. Sending altered records or another person’s documents breaches the account relationship and can lead to further restrictions.

A required account check
RequestRelevant information is identified
AssessmentDetails are considered together
OutcomeFunctions continue or restrictions apply
06 / Terms & conditions

Terms & conditions prohibit misuse

The terms & conditions prohibit automated abuse, collusion, manipulation, impersonation and attempts to evade account or location restrictions. Do not use software or another identity to bypass a control. When these terms & conditions are breached, we assess the conduct and the affected records before deciding on an appropriate response. An unusual result alone does not establish that a player has acted improperly.

How an account concern is assessed
What does the evidence show?
Ordinary activityContinue under the rules
Unclear circumstancesSeek relevant clarification
Established breachApply an appropriate restriction
07 / Terms & conditions

Terms & conditions distinguish account controls

Our terms & conditions allow different controls for different purposes. A security restriction protects access; a verification restriction concerns missing information; a safer-play restriction respects a limit or exclusion. We do not treat them as interchangeable. These terms & conditions require the reason and relevant next step to be communicated appropriately, while information that could undermine protective checks may remain restricted.

Different restrictions have different purposes
SecurityProtect access from misuse
VerificationResolve required information
Safer playMaintain a requested boundary
Rule enforcementAddress substantiated conduct
08 / Terms & conditions

Terms & conditions and service changes

The terms & conditions may change as services and requirements develop. We communicate material changes through an appropriate notice and explain when they take effect. You should consider the updated provisions before continuing relevant activity. These terms & conditions do not permit a change to erase mandatory rights or rewrite a completed event merely because the later wording differs from an earlier version.

A clear sequence for material changes
NoticeExplain the relevant change
ReadConsider its effect
DecideAssess continued use
RetainKeep important records
09 / Terms & conditions

Terms & conditions for balances and transactions

These terms & conditions require transactions to use permitted methods and information consistent with account ownership. Real funds and promotional balances can carry different conditions. We may examine an unexplained discrepancy and correct a confirmed recording error. Under the terms & conditions, you should report a concern promptly and avoid relying on an amount you reasonably believe has appeared incorrectly.

Financial responsibilities within the account relationship
SubjectConditionYour responsibility
OwnershipPermitted personal fundingUse accurate details
BalancesDifferent balance conditionsRead the relevant rules
DiscrepancyRecords may need examinationReport the specific event
10 / Terms & conditions

Terms & conditions for errors and interruptions

Our terms & conditions recognise that a display, connection or service can be interrupted. We examine the relevant records to determine what happened rather than assuming the visible screen is complete. The terms & conditions allow affected activity to be paused and a confirmed error to be corrected. We explain the material account consequence; no provision promises uninterrupted operation or a particular gambling result.

Handling an affected activity
SituationRelevant evidencePossible response
Lost connectionRecorded activity statusExplain the event
Display discrepancySystem and account recordsCorrect confirmed errors
Service interruptionAffected functionsPause and restore appropriately
11 / Terms & conditions

Terms & conditions for concerns and closure

The terms & conditions provide for concerns to be raised through on-site support, including a challenge to an account decision. Describe the event and desired resolution so we can consider the substance. Account closure does not remove legitimate unresolved obligations or required records. These terms & conditions preserve applicable rights and do not require you to abandon a concern merely because access has ended.

Requests that may remain after ordinary use
RequestIncludeContinuing consideration
ComplaintEvents and requested outcomeReasoned response
ClosureYour account requestUnresolved obligations
Record questionThe relevant eventApplicable retention requirements
12 / Terms & conditions

Terms & conditions and your considered decision

Use these terms & conditions to understand the responsibilities that accompany Club House Casino services in Canada. If a provision matters to your decision, ask for clarification before the relevant activity. Our terms & conditions apply within the limits of applicable law. Participation is for eligible adults of the applicable local legal age; gambling involves risk, and you should keep time and spending within personal limits.

Read togetherGeneral and specific conditions both matter.
Ask clearlyIdentify the provision you want explained.
Keep controlParticipation remains your decision.
Club House Casino terms & conditions questions

Understand the conditions governing eligible account use and your responsibilities in Canada.

When do the terms & conditions apply?

They apply when you access or use Club House Casino services. Game rules and offer-specific conditions also govern the relevant activity, and mandatory legal rights remain unaffected.

Who may use an account?

Only an eligible person of the applicable provincial or territorial legal age may use their own account. Location and other eligibility requirements apply, and you must provide accurate personal information.

May I share my account with another person?

No. Account access is personal and must not be transferred, rented or shared. Keep credentials private and report suspected unauthorised access promptly.

What happens if a technical error affects an activity?

We may pause the affected activity while examining system records and the event involved. An interrupted display does not by itself determine the result; we explain any correction relevant to your account.

Can promotional conditions differ from these terms?

Yes. A promotion has its own eligibility, limits and completion requirements alongside the general terms. The offer-specific conditions govern that offer where a specific provision addresses the same point.

How can I dispute an account decision?

Raise the concern through on-site support with the relevant event, reference and requested resolution. We consider the issue and explain the response without restricting rights you retain under applicable law.

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